Question 1

What is Balance Official's return policy?

Accepted Answer

Balance Official accepts returns within 7 days of delivery for unworn items in original condition with tags attached. Refunds are processed within 5–7 business days after we receive the return.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping across India takes 3–7 business days. Delhi NCR orders typically arrive within 2–3 business days. Express options may be available at checkout.

Question 3

Do you ship internationally?

Accepted Answer

Currently Balance Official ships within India only. International shipping is on the roadmap — sign up to the newsletter for updates.

Question 4

Can I cancel my order?

Accepted Answer

Orders can be cancelled free of charge before they are shipped. Once shipped, the standard returns process applies.

Question 5

How do I contact customer support?

Accepted Answer

Email support is available at blncverse@gmail.com, Mon-Sun 09:00-22:00 IST.